Warranty & Terms and Conditions

GOLDOO KIWI is committed to providing the best possible experience for our customers. To ensure the most accurate and efficient service, we have established the following warranty and terms and conditions.

Physical and Water Damage:

Please be advised that physical and water damage, including but not limited to broken screens and bent devices, is not covered by GOLDOO KIWI’s warranty. lf the device is physically damaged upon receipt, the warranty will not apply.

Third-Party Repairs

We strongly advise against third-party repairs without prior agreement from GOLDOO KIWI, as this may invalidate the warranty. Our technicians are highly skilled and equipped with the latest tools and technology to repair your device to the highest standards.

Repair or Replace: If repair is necessary, GOLDOO KIWI’s goal is always to repair the device first, If repair is not possible, we will replace it, if replacement is not possible, a full refund will be issued.

Refund Policy: GOLDOO KIWI reserves the right to refuse a refund in the case of a change of mind by the customer, All eligible non-defective returns may be subject to a 15% restocking fee.

We are committed to providing the best possible service and value to our customers. If you have any questions or concerns, please do not hesitate to contact us, Thank you for choosing Mobile City.

Returns Policy

NEW ZEALAND CONSUMER GUARANTEES ACT

Our Returns Policy includes and does not seek to exclude or limit, the rights you have under the Consumer Guarantees Act 1993 (if you are a consumer) and other relevant laws.

If you are a consumer under the Consumer Guarantees Act, in summary:

  • Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act. You are entitled to require us to remedy the failure within a reasonable time if the failure can be remedied. If we fail to do so, you can have the failure remedied elsewhere and obtain from us the reasonable cost of doing so, or you can choose to reject the goods. You can also reject the goods if the failure cannot be remedied or if it is of a substantial character, or in such a case you can seek damages in compensation for any reduction in the value of the goods below the price you paid. If you reject the goods you are entitled to a replacement or refund. In addition to these remedies, you are entitled to damages for loss or damage resulting from the failure that was reasonably foreseeable as liable to result from the failure.
  • Your rights under the Consumer Guarantees Act are not limited by a defined time. However, the relevant time period for which a remedy may be available can vary from product to product, depending on factors such as the nature of the product and the price. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
  • No refund for change of mind, only do the refund for the item not available provide the repair or replacement.
  • If the order is damaged when delivered, please send notice within 3 days for replacement and no charge for the courier.
  • Upon receipt and inspection of the returned item(s), the replacement will be issued asap. We reserve the right to refuse to refund if you change your mind.
  • Items returned must be in recallable condition to qualify for refunds. We will not accept responsibility for, nor refund the cost of goods that do not arrive in the condition that they were sold.
  • Please make sure the auction you are bidding on is what you want prior to placing your bid, read all relevant information on products and warranties, returns must be made within 7 days and the product is sent back to us at the “buyers Expense”. All courier and postage charges are non-refundable. 15% of the restocking Fee will be charged.
  • Please note that the deposit is non-refundable and the loss in value will also be deducted if the buyer wants to cancel layby.

Receiving Your Mobile Phones

Receipt Requirement: In some cases, you may be required to provide the original purchase receipt when submitting your mobile phone.

Locked Devices: We do not accept mobile phones that are locked to a specific carrier or have any form of activation lock enabled.

Account Access: All mobile phones must be able to log into a new account. Ensure that any existing accounts are completely logged out before submission.

Password Removal: Please remove all passwords from your device before submission. This includes any screen locks, passcodes, or other forms of security measures.

Please note: 
After-market parts may be used on the products we sell. All parts and products are fully functional and tested. All of our products come with a warranty so please be rest assured.